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Privacy Statement 

When you visit the AIA Healthiest Schools website or enter a promotion on this site, your personal information is collected on behalf of AIA Company Limited and its subsidiaries (AIA, we, us and our).  

We recognise our responsibilities in relation to the processing of personal information and are committed to respecting your privacy. Our Privacy Statement sets out how we collect, use, store and disclose your personal information in connection with the AIA Healthiest Schools website and related promotions. The AIA Australia Group is bound by the Australian Privacy Principles contained in the Privacy Act 1988. 

The provision of your personal information is voluntary. You may choose not to provide us with the requested information, however this may inhibit our ability to provide you with information and services or to respond to your enquiries and you will not be able to create a user account for the website or participate in any promotions if you do not wish to share your personal information with us.  
We may change our Privacy Statement and/or the Privacy Policy from time to time by publishing changes to it on the relevant website. We encourage you to check our websites periodically to ensure that you are aware of our current Privacy Statement and Privacy Policy.  

 

How do we collect personal information? 

AIA collects your personal information when you register for a user account on this website, when you contact us via this website, when you submit an entry for any promotion operated via this website and indirectly when you visit this website using cookies. Your personal information may be submitted to us by a third party on your behalf, such as your employer or school, and in some cases we may obtain personal information about you (such as your name, role and contact details) from third party suppliers, purchased contact lists and/or publicly available sources. 

We use cookies to allow you to sign in and stay signed in our site; to remember information so you don’t have to re-enter it; to display content suitable to your device; to provide content tailored to you; to measure website performance and marketing communications and to enhance the security of the site. 

 

What personal information do we collect? 

The personal information we collect includes the following: 

  • identity information – name, password, work contact details (including email address, postal address and telephone number(s)), details of your employer and role, and any other personal information that may be required in order to facilitate your dealings with us; and 

  • technical information – such as IP address, browser type and version, time zone settings, browser plugin types, operating systems and platform, device information (including where mobile device the IMEI number, wireless networks and general network information). 

 

Why do we collect, use, disclose and store your personal information? 

  • Personal information is collected and used for the following purposes: 

  • to provide you with access to the content on the website;

  • to process and administer your user account; 

  • to design new (or enhance existing) products, information and services, including enhancements to the AIA Healthiest Schools programme; 

  • to communicate with you, including, where you have consented to receive marketing communications from us, for direct marketing purposes; 
  • for data analytics, data matching, internal business and administrative purposes, provided that we will only use anonymised and aggregated data for this purpose; 

  • to assess your entry for any promotions you may participate in via the website, and contact you regarding the outcome of such promotions; 
     
  • to monitor your use of the website and conduct analysis in order to operate, evaluate and improve the website and our services, understand your preferences and troubleshoot any problems; and 

  • to assist in law enforcement purposes or as otherwise required by law; and 

  • other purposes directly relating to any of the above. 

We may disclose your personal information to third parties in connection with the purposes above.  In particular, your personal information may be shared with: 

  • third party service providers who assist us with the operation of any aspect of this website and/or any promotion, including hosting service providers; and 

  • any member company of AIA Company Limited. 

Your information may be transferred to, stored, and processed in other jurisdictions where any AIA Group entity is located, or jurisdictions where a third-party contractor is located or from which a third-party contractor provides us services, including from countries such as Hong Kong and the United Kingdom.  

 

Security 

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we encrypt all personal information stored in our system using NSA-approved cryptographic algorithms. However, we cannot guarantee the security of your personal information. 

 

Accessing or correcting your personal information 

AIA’s general Privacy Policy, available here, provides more information about how you may exercise your rights under applicable data protection laws, including if you wish to request access to or correction of your personal information. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected. 

 

Making a complaint 

If you think that we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take. 

 

Contact Us 

For further information about our Privacy Statement, Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below: 


AIA Australia 
 
Postal address PO Box 6111, Melbourne Vic 3004 

Email us at [email protected] 

Phone: 1800 333 613 

Website: www.aia.com.au and click on Contact Us 

Effective: 27th June 2022